Privacy Policy

JobLens.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our SaaS platform for moving estimates, inventory management, and video documentation.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our service.

1. Information We Collect

2. How We Use Your Information

We use collected information for:

• Service Delivery: Providing, maintaining, and improving JobLens functionality
• Account Management: Creating and managing your account and subscription
• Communication: Sending service-related communications, including email and SMS messages, such as account notifications, upload links, estimate-related messages, and support communications. SMS messages are sent only after user-initiated actions and are not used for marketing without consent.
• Billing: Processing payments and managing your subscription
• Security: Detecting, preventing, and addressing fraud and security incidents
• Product Development: Analyzing usage patterns to improve features and user experience
• Compliance: Complying with legal obligations and regulations
• Marketing: Sending promotional content (with your consent, where required)

SMS Messaging and Opt-Out

JobLens may send SMS (text) messages on behalf of moving companies when a user submits a form requesting a moving estimate or related services. These messages may include secure links to upload photos or videos, status updates, or other service-related information.

Message frequency varies based on user interaction. Message and data rates may apply.

Users may opt out of SMS communications at any time by replying STOP. For assistance, users may reply HELP or contact us at [email protected].

3. Data Storage and Security

Security Measures

JobLens implements comprehensive security measures to protect your data:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure authentication with password protection
• Two-factor authentication (2FA) support
• Regular security audits and penetration testing
• Compliance with industry security standards

Cloud Infrastructure

Your data is stored on DigitalOcean with enterprise-grade security. DigitalOcean provides multiple layers of operational and physical security to ensure data protection. Data is stored with redundancy across multiple availability zones for reliability and disaster recovery.

4. User Rights and Data Access

You have the right to access, correct, and delete your personal information. You may:

• Access your personal data through your account dashboard
• Update or correct inaccurate information
• Download your data in a portable format
• Request deletion of your account and associated data
• Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected].

5. Third-Party Services and Data Sharing

JobLens works with trusted third-party service providers who assist in operating our platform:

These providers are bound by confidentiality agreements and are only permitted to use your information to the extent necessary to provide services to JobLens. We do not sell your personal information to third parties.

Users provide consent to receive SMS communications by submitting a JobLens form or otherwise requesting services that require SMS delivery.

6. GDPR Compliance (EU Residents)

If you are located in the European Union, UK, or EEA, JobLens is compliant with the General Data Protection Regulation (GDPR):

• We only process your data with your consent or for legitimate business interests
• We have a legal basis for processing your personal data
• You have the right to access, rectify, or erase your data
• You have the right to restrict or object to processing
• You have the right to data portability
• You have the right to lodge a complaint with your local data protection authority
• We have appointed a Data Protection Officer approach and conduct Data Protection Impact Assessments

For GDPR-related requests, contact: [email protected]

7. CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request what personal information we collect about you
• Right to Delete: Request deletion of personal information we collected
• Right to Opt-Out: Opt-out of the sale or sharing of personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Non-Discrimination: We will not discriminate for exercising your CCPA rights

To submit a CCPA request, contact: [email protected]

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account Data: Retained while account is active; deleted upon request
• Video/Media Data: Retained as long as subscription is active unless deleted by user
• Transaction Records: Retained for 7 years for tax and audit compliance
• Communication Logs: Retained for support purposes, typically 1–2 years
• Usage Analytics: Aggregated data retained indefinitely; personal identifiers removed after 12 months

Upon account deletion, we will remove your personal information within 30 days, except where legally required to maintain records.

10. Children's Privacy

JobLens is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using JobLens, you consent to the transfer of your information to countries outside your country of residence, which may include the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with an updated "Last updated" date. Your continued use of JobLens after changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: